Show Notes
In this episode recorded live at Law-Di-Gras, Kevin Daisy sits down with Matt McClellan of Hona to break down why law firms continue to struggle with client communication and client experience. Matt explains how modern consumers compare their legal service experience to companies like Amazon, Uber, and DoorDash, which means law firms must raise the bar if they want to keep clients informed and satisfied. He shares insights from hundreds of thousands of plaintiff interactions inside the Hona platform and highlights how automated updates, video content, and better communication workflows can increase trust, reduce anxiety, and help firms earn more five star reviews. This conversation gives managing partners practical ideas on improving their client journey from intake to case resolution.