National Elder Abuse Firm Shares Lessons on Scaling and Building Processes

Dawn Smith is the Managing Partner of Smith Clinesmith, LLP, a national elder abuse firm based in Dallas, Texas. With over 20 years of experience, Dawn specializes in representing plaintiffs in cases against nursing homes, assisted living facilities, and group homes. Dawn Smith shares her journey of building a national elder abuse firm. She discusses the importance of niching down and focusing on a specific practice area, the challenges of scaling a firm, and the impact of COVID-19 on their operations. Dawn emphasizes the need for processes and systems to support growth and highlights the value of having a clear vision for the firm's future.